30
Jul 12

Why We Don’t Face an ACA-Driven Doctor Shortage

I’ve come to the view that the “looming doctor shortage due to ACA” meme is kind of – funny. This article reinforces that view for me:

Doctor Shortage Likely To Worsen With Health Law (Ann Lowrey and Robert Pear, New York Times, 7/29/12)

Why? Because we already have a doctor shortage. We had a doctor shortage, and a declining number of doctors per X number of people in the general population, BEFORE the advent of ACA. (Incidentally, we’re ignoring without inspection the notion expressed by some cranks that significant numbers of physicians will leave the field due to the advent of a statute the chief features of which are an infusion of additional funds into the health care system, and liberalized access to physician services. Some contentions are beneath interrogation.)

We may as well be warning one another of a “payment source availability surplus” – that is, a sudden upward shift in the amount of dough promised to pay for physician visits, even though there aren’t enough physicians for people who will now have access to these promised payments to visit.

Oh wait; maybe that’s what we’re actually doing. Because wouldn’t people who need physician attention now, but don’t seek it because they don’t have a source of payment, go ahead and seek it if they DID have a source of payment handy?

I can here you out there muttering that “that seems like a bunch of confusing nonsense”. Maybe you’re beginning to understand my dissatisfaction with the “doctor shortage” framing.

One point the article makes that I am NOT dissatisfied with:

[Dr. Mark D. Smith, head of the nonprofit California HealthCare Foundation] said building more walk-in clinics, allowing nurses to provide more care and encouraging doctors to work in teams would all be part of the answer.

What we understand to be care will take different forms than we’re accustomed to. You have a particular level of doctor shortage only if you simultaneously insist (intentionally or not) that care is only care if it is conducted in a specific way; a way that is already in place. Ought we have more physicians, or a different skills/practice mix among the US physicians already practicing? Perhaps. That conversation is quite different from the one the Times reporters seem to be pursuing.

Contrast the “we have a doctor shortage” story line with the thrust of this story, also from the NY Times (this one in the Magazine section):

What Mississippi Can Learn From Iran


12
Apr 12

Retail Clinics: Health Care, Leveraged

Only one installment in his promised series has been published so far, but we’re already enjoying Sean Deale’s Retail Clinics: Retailers Leveraging In-Store Services (Sean Deale, In-Store Trends: Where Retailers Begin Store Innovation, RetailNet Group, 4/11/12)

Installment #1 is a concise summary of where retail clinics stand today, as one could expect, but we liked this observation concerning a concern frequently expressed about retail clinic firms’ rollout strategy:

Of 982 clinics located in 32 US states in 2010, only 12.5% were located in medically under-served areas. (According to report by RAND Health Research, 2010). Simply stated, this means that retailers believe that the convenience and low-cost nature of the service will drive traffic to the store even when there are primary care practitioners close-by.

Most responses to the Ateev Mehrotra-led RAND study he cites expressed dismay that retail clinics were not sited to serve currently underserved US populations. While those criticisms have some merit, we know of none who simultaneously recognized Sean’s point – that clinics attract patients even in the presence of available conventional primary care. Mehrotra’s research supports this assertion and goes further to note that the retail clinics do not seem to cannibalize conventional primary care clinicians’ practices.


12
Apr 12

Retail Clinics: Status Update

If you’re looking for a no-nonsense digest of where retail clinics are today, we dont’ know why you haven’t already clicked through to acquire this new KnowledgeSource report: Retail Clinic Growth Has Resumed (Knowledge Source, April 2012)

No, really – what are you doing still here?


20
Feb 12

The Ow-scars: You Pick Our Clinic Location Search Tool Award Winners

We tour retail and walk-in clinics’ location search tools irregularly, out of curiosity, and on the chance that we’ll learn something new.

Recently it occurred to us that some of you may do the same – and that you have lived to tell about it.*

So we’ve created a short poll to make it easy for you to tell us which ones you like. (Note that we have NOT made it easy for you to belittle our choice of poll name….)

We’ll go first: we’re not big fans of any of the leading firms’ location search tools.

And we feel they’re getting worse, rather than better.

We’re not convinced the clinic chains are really thinking about what people in the market for their clinics’ services are looking for when they’re looking for a clinic to treat them, or someone they know.

Our ideal locator would sweetly satisfy more than one of the following needs:

  • Easy to use (no multiple nested menus, lots of typing of street addresses in places I’m not familiar with – same with insisting on zip codes. Who memorizes zip codes? And while I’m at it, why can’t I search with phone numbers? and shouldn’t my phone’s location information let the application find clinics near me without me needing to key in address info? Ahhhh, don’t get us started…).
  • Fast results (hey, I’m feeling sick here – don’t keep me waiting)
  • Usable with any internet or mobile phone browser (apps? We don’t need no steenkin’ apps)
  • Accessible by any cellphone – not only smartphones
  • Clear, easy-to-understand directions
  • 1-Click phone call to the specific clinic location – NOT number for the eager-to-help, but not-often-geographically-knowledgeable central help desk staff, thank you

We feel none of the leading clinics locator tools satisfies many of these criteria. Sweet is scarce among them.

But enough about our biased attitudes: which clinic’s location search tools are your favorites? To make it easier for you compare them, we’ve provided links to 5 of the largest retail & urgent care enterprises’ search utilities:

Concentra
MinuteClinic
RediClinic
TakeCare Clinic
The Little Clinic

(note that there is NO search utility for Walmart’s The Clinic At Walmart locations. Walmart’s low-tech solution to learning where their clinics are? A PDF listing them all. We’re serious. That’s it, for the clinic operator with the 3rd-largest number of clinics.).

We plan to leave the polls open through Friday, February 24th, and announce the poll results Monday the 27th. Vote early and often!

Shameless Clinics Location Search Tools Popularity Contest Poll

Which leading retail or walk-in clinic's location search tool do you like the most? (If you like the locator tool used by a firm that is not listed, please enter it in the blank space provided)






Which leading clinic's location search tool do you feel needs the most improvement?






Bonus Entry: let us know your favorite things/pet peeves about clinics' location search tools



* A twitter friend in St Louis had this to say about the search tools of the 2nd leading pharmacy-based retail chain:

“LOL @ Walgreen’s Take Care Clinic website using static images for a dropdown menu, then hitting you with a modal on click”

“There’s a fundamental usability issue with what the Take Care clinic was doing with the menu system.”


31
Jan 12

Prevention Online: Retail Clinics ‘Trending’

It’s a big deal when a magazine having the vast circulation Prevention enjoys runs an article on retail clinics. We feel reporter Holly Corbett did a nice job on this recent general interest piece: The Rise of Health Clinics Inside Retailers (Holly C. Corbett, Prevention Magazine online, January 2012)

At the same time, we did find this quote from Prevention Advisory Board member Jennifer Reinhold (B.A., Pharm.D., BCPS, assistant professor of clinical pharmacy at the University of the Sciences in Philadelphia) a little bit curious (we added the italics):

“The interesting thing about these clinics is that the majority are run by nurse practitioners rather than pharmacists, and the pharmacies are often separate entities because most, such as CVS, don’t run the companies that own the in-store clinics,” says Reinhold.

Two things:

  • We know of NO retail clinics that are run by pharmacists;
  • and

  • MinuteClinic IS wholly owned by CVS – so our feeling is that Reinhold’s assertion is a distinction without a difference.

11
Jan 12

RIGHT Is What, With THIS MinuteClinic Picture

Recently we voiced our confusion about the expression of retail clinics – and specifically MinuteClinic’s – value proposition found in a slide deck presented by MinuteClinic CEO Andrew Sussman to a clutch of investors last December 20th. The slide that provoked our concern was this one:

Do Retail Clinics Provide Care of Quality Comparable to ERs, MDs, etc?

Our feeling was that the offending slide did not put MinuteClinic’s best foot forward far enough. We expressed hope that the message conveyed was fully as positive as the chart’s graphics depicted.

Our hopes were answered!

We were contacted by MinuteClinic media relations executive Brent Burkhart, who explained the technical hangup that pushed MinuteClinic’s PowerPoint lamp under a bushel, and who helpfully provided a new, much improved version of the slide – which we share with you here:

Retail Clinics Provide Quality Care at superior prices to ERs, Urgent Care Centers, etc

Now THAT’s making one important facet of the retail clinic value proposition quite clear indeed!

Bonus for our readers: link to the updated presentation deck

Many thanks, Brent!


20
Dec 11

Aetna Acquires iTriage

We’re fans of developments in mobile health.

We know firsthand that the geography of “where is care?” plays a key role in health care, and that making it easier for people to find appropriate care for conditions they’re dealing with is a good thing.

We’ve watched iTriage – or more accurately, its media releases (example here), and partnership announcements – over the past several months, and have not gotten it.

We get Aetna’s purchase of iTriage, “for an undisclosed amount” even less. While the acquisition media release talks about , iTriage’s primary clients have been hospital systems, and a significant focus has been promoting ER usage, through features like information about ER wait times. As anyone who’s spent more than a half-hour perusing info about health care knows, emergency rooms are one of the most expensive places to obtain health care for conditions that do not happen to rise to the level of an emergency. People using their cellphones to scrounge around for a suitable treatment location are not, in the main, contending with conditions that rise to the level of an emergency. Driving more patient volume to ERs – particularly ERs of hospitals who’s spent a bale of dough upgrading their ER facilities – may be going where the money is, but few can make a defensible case that that’s where the health value is.

This picture of iTriage site visits doesn’t help us get iTriage:

On the other hand, maybe information of the type depicted in that chart helped Aetna get it – for whatever it’s worth.


02
Dec 11

On Retail Clinics, Slate Misses The Forest For The Trees

Over at Slate, Matt Yglesias inexplicably missed the Big Point of the recent retail clinics usage analysis published by the American Journal of Managed Care: Intuitive Research Result Of The Day: People Who Live Near Health Clinics Are More Likely To Visit Them

Well, Matt, your point isn’t wrong, but it’s not the Big Point, which is that clinics usage jumped ten-fold in the 2 year period the study examined, and that seven percent of people treated for the conditions the study covered received their care in a retail clinic setting, up from, well, practically nothing.

But please do keep trying.


02
Dec 11

A ChartThat Goes Well With The New Single Most Important Chart In All of U.S. Health Care

Inequity Chart

Consider the parallels, and the ramifications for responding to the implications of The New Single Most Important Chart In All of U.S.Health Care


01
Dec 11

The NEW Single Most Important Chart in All of U.S. Health Care

We’ve got it for you right here-again (click on the image to get a crisper picture):

Health Care Power Law

We published a columnar version of this data in a previous post, on October 13. We feel this chart depicts the health investment* management challenge more accurately – and more starkly.

Note that we did not say it’s the single most important chart in all of US health care spending. Because it’s more than that. The spending discrepancies serve to illustrate that the hodgepodge of services and products we lump together as “health care” are widely divergent, so much so as to render their assembly in one category practically useless.

Note also that we have used a chart built on 2008 data; we might have updated it, but a) we’re lazy (note the long gap between this post and our last one) and b) the relationships among the various spending groups have not changed all that much.

So why is this the single most important chart in all of US health care?

Because it makes quite clear that the distribution of health care, and costs, is not normal**. Which makes thinking about potential solutions to unmanaged health care costs in normal terms almost entirely useless.

Let’s look at health care costs for the “luckiest” 50% of us – those on whom the least is spent in a year (obviously there are people in that group on whom more should be spent, but that’s a conversation for another post). The average annual sum spent on medical care for each person in that group is $233. If our entire population is 100 people, spending on care for the lowest 50% totals $11,650.

And spending on the person who accounts for the greatest 1% is $76,476 – over THREE HUNDRED TIMES the “health care spending” for each person in the half of the population on whom the lowest average amount was spent. Spending on that single person is over six times as much as the total spent on the one-half of our population that comprises the lowest 50% of spending.

Thinking about health care and costs that affect half of us in the same terms as we think about the care and costs that impact 1 in 100 of us does not make any sense at all. The two are as different as can be. In fact it’s kind of kooky to call them both “health care”.

Yet the typical health care cost story in our popular media points to “average” costs, as if we would solve our problems if only we could control the “average” person’s medical spending more effectively.

If we are going to “solve” our medical spending challenge, we literally have to redefine what it is we are talking about. We have to think about it in entirely different ways.

*terms like “health care spending” or “health care costs” pre-empt useful conversation about “what to do about health care” – but more on that elsewhere.

**”Normal” here is intended to draw on the term’s multiple meanings. Medical care spending in a sample US population is not normally distributed; that is, spending by member individuals does not cluster around the average for the population. Calling the actual distribution of spending “not normal” is also intended to help the reader understand that s/he needs to think about medical spending issues much, much differently than they are probably accustomed to.